Privacy Policy

For the purposes of this Privacy Policy, "Sun Internet" means Sun Turtle Internet Limited, a company registered in England and Wales (company number 17211349), trading as Sun Internet.

Sun Internet is committed to respecting the privacy of any visitor or customer. You may browse this website without disclosing any personal information about yourself. This website does not use cookies and does not track you. Your colour scheme preference is stored locally within your browser and is not transmitted to us or to any third party.

If you submit any information by ordering products or services, you can be assured that we will use your personal information only to support your continuing relationship with Sun Internet and its infrastructure suppliers.

This statement is intended to assure you that we have no intention of purposefully disclosing information to anyone, unless they are involved in providing the services you choose to sign up for, or unless we are required to do so by law.

Please read the information below to understand how we may use your personal information.

Collection and Use of Information

Sun Internet only collects information you provide to us when signing up for or using our services. The information you provide may include your name, service and billing address, email address, telephone number, IP address assignment, and line configuration details required to provision and maintain your broadband connection.

We may use your information to contact you about your account or other matters relating to the services we provide. We may also use your information to ensure we administer your account in accordance with your agreements with us and our infrastructure suppliers. From time to time we may use the information we collect to inform you of enhancements to your service or other benefits available to you as a customer.

We process your personal data on the following lawful bases under UK GDPR: performance of our contract with you (service delivery and billing), compliance with legal obligations (retaining records as required by UK law and Ofcom regulations), and legitimate interests (contacting you about your account, planned maintenance, or changes to our terms; and using aggregated, anonymised line data to improve our network and support tools).

Disclosure of Financial Details

Sun Internet does not hold any credit or debit card numbers, payment card details, or bank account information about customers. Payment processing is handled by our payment processor, to whom your payment details are passed directly. We do not see or store this information.

Disclosing Your Information

We may disclose information about you to our infrastructure suppliers for the purposes outlined in this Privacy Policy, to our supplier for line provisioning, fault handling, and billing operations, and to our payment processor for the handling of payments. These parties act as data processors on our behalf and are contractually bound to process your data only in accordance with our instructions.

We may disclose information about you in the event that we undergo reorganisation or are wound up, in which case any personal information we hold about you — excluding financial or banking information, which we do not hold — may be transferred to the reorganised entity or third party for the purposes and subject to the terms of this Privacy Policy.

Sun Internet does not sell or pass your personal information to anyone else not mentioned in this statement. We do not use your data for marketing purposes, nor do we build advertising profiles. Sun Internet will be obliged to disclose personal information about you only if it is required by law.

Retention

We keep your personal data for as long as you remain a customer. Following the closure of your account, we retain your data for up to six years in accordance with the standard UK limitation period for contractual claims and HMRC record-keeping requirements. Some data may be retained for longer where required by law or for regulatory reporting purposes.

Your Rights

Under UK data protection law, you have the right to access the personal data we hold about you, to request correction of inaccurate data, to request erasure of your data where we have no legal obligation to retain it, to object to or restrict our processing of your data, to receive a copy of your data in a portable format, and to withdraw consent at any time where we have relied on consent as the lawful basis for processing.

To exercise any of these rights, please contact us at privacy@suninternet.co.uk. We will respond within one month.

If you are dissatisfied with how we handle your personal data, you have the right to complain to the Information Commissioner's Office. We would, however, appreciate the opportunity to address your concerns before you approach the ICO.

Privacy and Security

Sun Internet recognises the importance of internet security and is committed to reviewing technical, physical, and managerial procedures to protect all sensitive data from unauthorised access.

Please be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. They may be routed through a number of countries and data centres before delivery — this is the nature of the World Wide Web. Sun Internet cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Changes to this Policy

Sun Internet reserves the right to amend or modify this Privacy Policy at any time in response to changes in applicable data protection and privacy guidelines. The revised policy will be posted to this page. The date at the top indicates when it was last updated.

Contact

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us at privacy@suninternet.co.uk.

Our company details and registered office address can be found in the footer of every page on this website.